Frequently Asked Questions
Everything you need to know about shopping with SDS.
What is the standard shipping time for electronics?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout.
Do my products come with a warranty?
All electronics purchased from SDS come with a minimum 1-year manufacturer warranty. Some items may be eligible for extended protection plans.
What is your return policy for opened items?
You can return items within 30 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee unless the item is defective.
Are the products sold on SDS authentic?
Yes, we are an authorized retailer for all brands we carry. Every product is 100% authentic, brand new, and in its original packaging.
Do you offer technical support for setup?
Absolutely. Our dedicated tech support team is available via live chat and email to help you troubleshoot or set up your new devices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible financing options like Affirm and Klarna.